Shipping policy

Shipping Policies & Expectations:

Orders placed at 10 am EST or later will ship the next business day (M-Fri). For ALL shipping options, carrier pick-up day does not count as a transit day. Shipping times may vary after processing due to recipient location.

Please note, transit times exclude weekends, holidays, and/or unexpected delays including inclement weather–Rescue Relief is not responsible for carrier or weather delays, therefore shipping fees are non-refundable.

The given shipping timelines are estimates and do not account for holidays,

Rescue Relief does not ship outside of the United States.

Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Rescue Relief will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at info.rescuerelief@gmail.com.