Refund policy

Returns

We want you and your pet to be happy with your purchase. If you are not, please contact us at info.rescuerelief@gmail.com. 

We stand behind our products and your pet’s well-being. If you’re not completely satisfied with your purchase, let us know within 30 days, and we’ll issue a full refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info.rescuerelief@gmail.com.